Elements and Performance Criteria
- Develop business plan
- Review and evaluate preexisting strategic, business and operational plan, if available
- Analyse and interpret business vision, mission, values and objectives
- Consult with key stakeholders
- Review market requirements for the product or service, profile customer needs and research pricing options
- Develop performance objectives and measures through consultation with key stakeholders
- Identify financial, human and physical resource requirements for the business
- Consider any permits or licences that may be required for new activity
- Write business plan
- Monitor performance
- Communicate business plan to all relevant parties and ensure understanding of performance requirements and timeframes
- Ensure skilled labour is available to implement plan
- Test performance measurement systems and refine, if necessary
- Ensure timely reports on all key aspects of the business are available, userfriendly and balanced in terms of financial and nonfinancial performance
- Report system failures, product failures and variances to the business plan as they occur
- Respond to performance data
- Analyse performance reports against planned objectives
- Review performance indicators and refine if necessary
- Ensure groups and individuals contributing to underperformance are coached, and provide training where appropriate
- Review system processes and work methods regularly as part of continuous improvement